Merchandise will be accepted for refund or credit within 14 days of purchase and should be accompanied by the original sales receipt. Returns will only be accepted at a Ravats store subject to the item being returned in a saleable condition. Refunds will not be given for special orders, discounted or altered merchandise.
Refunds will be provided for cash, credit card and electronic transfer purchases. The reversal of cash and electronic transfer purchases will be effected by means of an electronic transfer into a personal bank account. Reversals of Credit Card purchases will be effected in store upon presentation of the original credit card.
Watches are under warranty and no refunds or exchanges will be accepted in this regard.
Should a layaway purchase be cancelled the purchaser will forfeit 10% of the purchase price unless funds are transferred to an alternative purchase from Ravats.
In the event that no payments are made during a three month period the agreement will be considered terminated and no refunds will be made.
Written quotations are valid for 14 days from date of issue.
A 30% deposit is payable upfront on all orders. The date of completion is an estimate and wherever possible any unexpected delays will be communicated. Ravats reserve the right to adjust the costs indicated on the sales order.
Deposits are non-refundable.
Any reference made to characteristics or description of goods to be repaired shall be for identification purposes only and are in no way a guarantee of quality or authenticity thereof. The date of completion is an estimate and wherever possible any unexpected delays will be communicated.
Ravats reserve the right to adjust the costs indicated on the repair order.
Goods not collected within sixty days may be sold to defray costs. Although all reasonable precautions are taken to prevent loss or damage it remains the responsibility of the owner to have the goods insured.
Neither the company nor any staff member will be liable for any loss suffered.
Ravats reserve the right to return the item undone should the repair not be viable. Damage as a result of heavy wear is not guaranteed. This is usually indicated by dents or scratches on the gold and general neglect of the jewellery.
We offer a complimentary in-store jewellery cleaning service. We recommend you take advantage and have all settings inspected every six months. The in-store cleaning service excludes rhodium treatments and professional polishing which is charged as a repair charge through our accredited workshop.
Warranties shall be null, and void should any other jeweller repair or modify an item purchased from Ravats.
Please see brand guarantee and warrantee card for more details. The guarantee only applies to the movement of the watch, the casing, strap, glass or exterior is excluded. Where applicable, batteries of quartz movements are not under guarantee.
Ravats will accept repairs for all watch brands that we represent. Should the repair fall out of the guarantee we shall provide you with a quotation on the cost of the repair. Please be aware that due to the complexity of watch repairs they may take between 6 to 8 weeks for completion or longer depending on the availability of spares for the repair. For further enquiries, feel free to get in touch with us.